User FAQs (Pet Parents)

  • Fureelz is a joyful, mission-driven social platform built exclusively for animal lovers. It’s a safe, uplifting space to share short pet and animal videos, connect with fellow animal lovers, and support pet and animal charities while having fun.

  • Download the Fureelz app from the App Store or Google Play. Sign up with Apple/Google, create your profile, and start exploring pet content in seconds.

  • Yes! Fureelz is free to join and enjoy. Optional premium features and creator tools are available for those who want extra benefits.

  • For safety and compliance reasons, accounts are only available to users age 13+. Accounts for children under 13 are not permitted.

  • Long press on any reel to surface the reporting/blocking sheet. Tap on your action, select a reason and submit. We will review your submission and get back to you in 24 hours.

  • Go to your profile settings and choose between a public or private account. Users under 18 default to private, meaning only approved followers can see their posts.

  • Yes. You can delete your account anytime in your profile settings. If you’d like a copy of your personal data after deletion, you can submit a request by replying to the deletion confirmation email that you receive.

Creator FAQs

  • Everyone starts as a creator! If you want to build an audience, monetize content, and access additional creator tools, download the "Fureelz Creator" app. (Coming soon)

  • Creators earn through brand partnerships, affiliate links, wallet passes, and by connecting content to charities through Fureelz Giving™. More monetization options are rolling out soon.

  • Coming soon. Soon you will be able to link your profile to your social handles to grow your audience across channels.

  • Fureelz is a positive, pet-only space. Content must celebrate animals. Harmful, explicit, off-topic, or unsafe content (including animal cruelty or harassment) is prohibited. Please see our Community Guidelines [link] for more specifics. Consistent violation of our guidelines could result in you being excluded from Fureelz

  • Your creator dashboard shows real-time metrics including views, followers, engagement, and charitable impact. You’ll also see earnings summaries for eligible campaigns.

Charity FAQs (Fureelz Giving™)

  • Please apply to join at fureelz.com.  Once approved, your organization can get set up on Fureelz Giving and create and manage fund raising campaigns.

  • No. There is no cost to join Fureelz Giving™. Standard payment processor fees apply, but Fureelz does not take a cut of donations.

  • Donations are securely processed through Stripe and transferred directly to your charity’s bank account.

  • Where applicable, tax receipts are managed by the charity you donated to. Please reach out directly to the charity to request a tax receipt if one was not provided (Fureelz does not manage the donation receipts).

  • Your charity can update its profile, featured campaigns, and donation settings anytime through your Fureelz Giving Dashboard.

  • Yes. Your dashboard includes detailed reporting on donations, donor engagement, and campaign performance.

Brand & Partner FAQs

  • Brands can collaborate with Fureelz through sponsored content, discount vouchers, in-app e-commerce and charity-driven campaigns that connect authentically with pet lovers. Contact our Partnerships team at partners@fureelz.com to get started.

  • Options include sponsored videos, creator collaborations, premium placement, and branded wallet passes. All opportunities are designed to be transparent and values-driven.

  • Users can create and save wallet passes to Apple or Google Wallet with one tap on one of your videos. These digital vouchers can be redeemed in-store or online, creating seamless ways to track and drive engagement.

  • Yes. Our wallet passes and vouchers (saved to Apple and Google Wallet) make it easy to connect digital campaigns to real-world outcomes like retail visits or adoption events.

  • Partners receive insights on impressions, engagement, redemptions, and campaign impact through a dedicated dashboard.

  • Yes. All campaigns must align with our community guidelines and comply with advertising and promotion regulations. Our Partnerships team will help guide approvals.

Safety & Privacy FAQs

Technical & Support FAQs

  • To avoid having you to remember another password, we only use Sign in with Apple and Sign in with Google. This gives you maximum security as well as not requiring a password to be created.

  • Check your internet connection and file size. If the problem persists, contact Support through the app.

  • Fureelz is available on iOS and Android.

  • You can report bugs directly in the app via “Help & Support,” or email support@fureelz.com.

  • Community Guidelines are available in your profile under Settings → Community Guidelines, and on our website at fureelz.com/guidelines.

  • Absolutely - we welcome ideas to improve Fureelz for the community. Submit feedback within the app from the Settings screen or email feedback@fureelz.com